Knowledge acquisition and knowledge sharing in bank co.:practices and processes

Abstract

This project paper was conducted to determine the knowledge acquisition and sharing practices in Bank Co. The research had examined and identified the form of explicit and tacit knowledge and the knowledge transfer processes in Bank Co. Data was collected through questionnaire surveys via e-mail, researcher`s observation of work related issues and reviews of the organisation`s related documents pertaining to knowledge acquisition and knowledge sharing in Bank Co. The research involved 202 respondents which consisted of supervisors and tellers from the organisation`s branch in Peninsular and East Malaysia. The data was analysed using SPSS to derive the mean and standard deviation to test the strength of the agreement. The mean was also used to rank the methods of knowledge acquisition as perceived by the supervisors and tellers of Bank Co. The study found many similarities as well as differences among the supervisors and tellers.