Identifying the factors affecting the performance of building maintenance contractors : a case study of Perkeso building in Klang Valley

Abstract

The aim of the research is to identify the performance measure factor of building maintenance contractor. The objective is to rank the factors affecting the performance of building maintenance contractors at PERKESO buildings. Building maintenance performance measures the characteristics of its performance factors. Three high-rise PERKESO office buildings in Klang Valley are selected, whereby the PERKESO technical teams involve in managing the buildings participated as the focus groups in the study. The effectiveness, efficiency, quality, timeliness, productivity and safety identified as the maintenance characteristics for the building maintenance contractor. Therefore, those elements are used as the key measured performance indicators in determining the factors affecting the performance of building maintenance contractor in the study. Qualitative and quantitative methods employed in gathering and analysing the data. The data collection includes review field documents such as contract agreements, monthly reports, and structured interviews. Interviews were conducted specifically to PERKESO property managers, engineers, and technical assistants who involve in the supervision of building maintenance contractors. Face-to-face interview technique was carried out by the researcher to the selected respondents. Sets of questionnaires with structured questions presented to the respective personal and answered to the same set of questions. Results of the interviews then analysed quantitatively. The study found that managers placed good security measures and precautions at work as first ranking. While engineers and technical assistants ranked that productivity of building maintenance contractor is the most important factor affecting maintenance contractor performance.es placed good security measures and precautions at work as first ranking. While engineers and technical assistants expressed that building maintenance contractor productivity is the most important factor affecting maintenance contractor performance