TEST : Perception of Mosque administrators and the Mosque goers

Abstract

Recent development in technology saw a huge boom in internet usage and many new developments in the world of technology. Development in technology gave rise to many online shopping platforms such as Lazada which operates in Malaysia. With more interest in online shopping it showed that there is a need for more research regarding online shoppers’ satisfaction. This study explored the effect of four different factors namely security, website quality, payment methods and delivery process on customer’s satisfaction when buying from Lazada. This research utilized a qualitative analysis and collected primary data from respondents through a questionnaire. A total of 167 responses were collected for this research from which only 156 fit the requirements of this study. Collected data was analysed using SPSS software and regression analysis was