أثر استخدام تكنولوجيا المعلومات في تحسين الأداء الوظيفي للعاملين في وزارة التربية والتعليم بسلطنة عمان

Abstract

The study aimed to identify the information technology, information systems and electronic services currently used in the Ministry of Education, and the extent of their impact on improving the job performance of its employees, and analysing the impact of personal factors on the level of perceptions of the study sample about each of the information technology and the level of job performance, and the study sample consisted of (288), from the intermediate administration (Director of the Department, Assistant Director of the Department, Head of the Section), chosen in a randomized, stratified manner from the various directorates of the Ministry and General Directorates in the Governorates, the two tools of the questionnaire and personal interviews were used, and to achieve the goals of the study and answer its questions, a descriptive-analytical approach was used. The use of the statistical program (SPSS) to calculate mathematical averages, frequencies, and percentages. Multiple linear regression method was used. In addition, using the (T) test for two independent samples, mono-variance analysis and a “Shiva” test for the dimensional comparisons to study the differences in the use of technology information and improvement of job performance according to each of the personal variables (gender, educational qualification, work experience, job title), the results of the study showed in general that there is a statistically significant effect at the level of significance (= 0.05 = α) for information technology in its dimensions (hardware, software, management information systems, databases, communication networks used, human resource skills in information technology), on improving the job performance with its indicators (capacity of performance, speed of completion, efficiency of performance, simplification of work), the results also showed that there are statistically significant differences in the level of using information technology and job performance due to the demographic variables represented in (gender, educational qualification, work experience, job title), at the level of statistical significance 0.05 (= α). Based on these results, the study recommended training and qualification of workers in the intermediate management, working to strengthen the communication networks used in the ministry, and updating and developing the devices and software used and administrative information system and databases, to suit the requirements of the accelerating work environment. The study also recommended the importance of upgrading the level of worker performance and raising the efficiency of their performance and their technical, administrative and technological capabilities, and raising the efficiency of the technological system through spending on infrastructure to accelerate the roles of beneficiaries at the institutional level. The study also suggested conducting other studies on the impact of the use of information technology in improving job performance with other variables and different samples, and the study provided a perception about the requirements that must be met for workers in the Ministry of Education in the era of knowledge and technology explosion in order to develop their job performance.